FAQs
Index of Questions
Here, you will see a quick search index of our commonly asked questions. Just click on the question you have to see the full answer! Full answers are located here at the bottom of the page. You can also contact us with any and all questions that you have, and Madison will get back to you soon!
General Questions
1. Are you a corporate-style company with contractors?
2. How is Sweet Haven Productions run?
3. Do you offer photography or videography only collections?
5. Do you offer RAW video footage?
6. How many photographers and videographers are included in each collection?
8. Do you offer payment plans?
Prints & Announcements
Full Q&A
General Questions
Q: Are you a corporate-style company with contractors?
A: No, we aren't! We are family-owned and do not "contract out" our weddings. We have a small, intimate team of photographers & videographers that we work with. We know and trust each one of them! Meet the heart of Sweet Haven here and learn about how we started!
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Q: How is Sweet Haven Productions run?
A: Similar to the question above, we are a small group of artists dedicated to helping YOU create your own haven for your wedding day! It is run by a brother-sister duo team. Jake is the founder, and Madison is our coordinator who will be the front of your communication as you plan your big day! See more questions below to learn how the booking & planning process works!
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Q: Do you offer photography or videography only collections?
A: We sure do! They offer the same hours and highlight video included in our standard collections. Contact us to learn more about our photography and videography only services!
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Q: Do you only do weddings?
A: Nope! We do any and all events, including Quinceañeras, Bar/Bat Mitzvahs, baby showers, maternity, corporate events, and pretty much any other event you may be planning!
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Q: Do you offer RAW video footage?
A: We do! Each collection will include all of the RAW video footage we take throughout the day, in the separate clips, as it was filmed. If you would like all of your RAW footage as one continuous video, then the investment cost would be $300.
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Q: How many photographers and videographers are included in each collection?
A: Each collection includes one photographer and one videographer! You can request a second photographer or videographer (or more!) at the rate of $150/hour. We especially recommend this if you want coverage of getting ready for your wedding day, and you & your partner are getting ready in separate locations.
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Q: Do you charge travel fees?
A: As of right now, we do not charge any travel fees if your wedding/event is within the United States! Travel fees do apply for destination weddings and events outside of the states.
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Q: Do you offer payment plans?
A: Absolutely! We can divide your payments up however you'd like, with the deposit being 25% and the final amount being due one week before your event.
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Q: Do you offer consultations before I book?
A: We do! And they are completely free! Click here to schedule a phone or zoom call with Madison!
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Q: Will Jake or Madison be my photographer/videographer?
A: No, they won't be. We have a team of photographers and videographers that we work with and trust 100%! Jake is our founder and his role with Sweet Haven is to oversee and ensure that you receive the quality you deserve. Madison only communicates with our couples to help book and plan your photography and videography.
Booking
Q: How do I book with you?
A: All of our booking is done through Honeybook, our trusted platform where you will sign a contract and complete payments. Contact us to inquire about your date and to get in touch with Madison so she can send you a contract to review! OR if you love what you're seeing and want to skip right to booking, you can go here to check your date's availability and book now!
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Q: What is your deposit?
A: We ask for a 25% deposit, but understand that not everybody can make that happen. We are happy to work with you to ensure you can lock in your date with us!
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Q: What if my wedding date changes after booking?
A: If your wedding date changes after booking, then that's usually not a problem, as long as we know ASAP. No additional fees would apply.
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Q: What if my wedding is cancelled after booking?
A: We are always so sad if a wedding is cancelled :( In this case, funds paid can be contributed toward a different service. More details are included in our contracts!
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Q: Can I add services after booking?
A: Absolutely! We do ask that you let us know ASAP to make sure we can plan accordingly, especially if you'd like an additional photographer or videographer!
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Q: Are there other fees not listed in the collections?
A: Besides taxes (which will be calculated in your contract depending on your location), we don't have any other fees!
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Q: Do I have to pay taxes?
A: Most likely, yes. There are few states right now that do not require taxes for photography/videography services. Contact us to see what your tax rate would be! It's usually small!
Wedding Day
Q: How many hours do you suggest for my wedding day?
A: This is one of our top questions, and honestly there is no "blanket" answer for everyone! It all depends on how much coverage you want of getting ready, if you're doing a first look, and if you want coverage of your entire reception, or just part. Our booking coordinator Madison can help talk through your wedding day to see how many hours would be best for you! Most of our brides book 7-9 hours.
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Q: Do I need more than one photographer and videographer?
A: Again, there isn't really a "blanket" answer for this. We have found that one photographer and one videographer is usually perfect for your wedding day! However, if you want coverage of getting ready and you partner is getting ready in a different place than you, we would recommend a second shooter at least for that hour or so. Additionally, if you have a large wedding with hundreds of guests and want allll the little moments captured, we would recommend at least a second photographer. This would give you one photographer that would focus all on you and your close family, and a second one to capture all of the fun with your guests!
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Q: What happens if my wedding goes longer than expected?
A: An overtime rate of $130/hour per team member would apply in this case. If you think your wedding might go over, please let us know ASAP to ensure that your team would be available beyond the scheduled time!
After my wedding
Q: Do you offer prints or albums?
A: We do offer prints! We do not offer albums at this time. To find out more about prints, contact us here.​
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Q: How quickly will I receive my photos and video?
A: We deliver your fully edited photos + video up to 30 days after your wedding date, and up to 45 days during high peak months, and not exceeding 60 days.
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Q: How will I receive my photos and video?
A: You will receive a link to your own online gallery, where you will be able to download your photos and videos as many times as you'd like!
Prints & Announcements
Q: What prints do you offer?
A: We offer any size photograph prints up to 11x14. Our professional printer produces the highest quality with excellent clarity and pigmentation. Each print is hand-checked for perfection. We print on professional-grade photo paper and canvas.
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Q: Do you offer announcements and save-the-date invitations?
A: We do! We have several pre-designed options that are exclusive to Sweet Haven. We offer a variety of options to fit different budgets and styles! We also have custom options available (see below). All announcements are 5x7.
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Q: Are custom designs available?
A: Yes! Our design team is excellent at meeting style request and creating a custom invitation/announcement to meet your preferences! You can view the pricing here and/or contact us for a custom design request. We will ask for a few samples of invitations you like, as well as font and color preferences!
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Q: What is the process and how do I place an order?
A: Once you know which style you'd like, if it's one of our pre-designed options, you can go here to place an order! Once an order is placed, our design team will reach out to you to confirm wedding details. They will also send you a digital copy of your final product and will begin the printing process after receiving your final approval.
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Q: Do you offer any other products or accessories to prints & announcements?
A: We do! Each announcement order will come with an equal amount of white, standard envelopes. We will be adding premium, parchment envelopes soon, as well as mailing stamps and 3x5, exclusive-invite card inserts. Stay tuned for more!
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Q: What is the refund policy?​
A: Because each individual print is hand checked for quality, refunds and returns are not offered. Invitations and announcements will not be printed until final approval is received by the client. Replacement for individual, damaged prints will be accepted on a case-by-case basis, and only if Sweet Haven is notified of the issue within 48 hours of product delivery.
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